Refund policy
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
How to Start a Return
To start a return, please contact us at veluressa.jewelry@gmail.com.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Approved returns must be sent to the following address:
Tadeusza Romanowicza 4/331
30-702 Kraków, Poland
If you have any questions regarding returns, you can always contact us at veluressa.jewelry@gmail.com.
Return Shipping Costs
Customers are responsible for paying the return shipping costs, except in cases where the item is defective, damaged, or incorrect.
Return shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. In these cases, we will cover the return shipping costs and arrange a replacement or refund.
Exceptions / Non-Returnable Items
The following items are non-returnable:
• Custom or personalized items
• Sale items
• Gift cards
Please contact us before purchasing if you have questions about a specific item.
Exchanges
The fastest way to receive a different item is to return the item you have. Once your return is accepted, you may place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Returned items must be in the same condition as received, unworn or unused, with tags attached, in original packaging, and accompanied by proof of purchase. Customers are responsible for return shipping costs unless the item is defective or incorrect.
International Returns (UK, US, Canada, Ukraine, and Others)
For international orders outside the European Union, the same 14-day return policy applies. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Any customs duties, taxes, or fees incurred on returned items are the responsibility of the customer and are non-refundable.
Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at veluressa.jewelry@gmail.com.