Versand
Order Processing
All orders are processed within a reasonable timeframe after purchase. Each piece is carefully inspected and packaged to ensure it arrives safely.
You will receive a confirmation email once your order has been placed, and a second email with tracking information once your order has been shipped.
Please note that orders are not processed on weekends or public holidays.
Shipping
Shipping costs are calculated at checkout based on your location and selected shipping method.
We ship both domestically and internationally. Delivery times may vary depending on your location, carrier services, customs procedures, and other external factors. We do not guarantee specific delivery timeframes.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes determined by your country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
We are not responsible for delays caused by customs.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. Please allow some time for tracking updates to appear in the carrier’s system.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error in your shipping information, please contact us as soon as possible.
Lost, Stolen, or Damaged Packages
Once an order has been handed over to the shipping carrier, we are not responsible for lost or stolen packages marked as delivered.
If your item arrives damaged, please contact us promptly with photos of the packaging and product so we can assist you.
Contact
For any questions regarding your order, please contact us at:
veluressa.jewelry@gmail.com